pelita88 Privacy Policy

1. Introduction

pelita88 is committed to protecting the privacy and personal data of all players and visitors who interact with the Platform. This Privacy Policy is intended to be transparent and straightforward: we tell you exactly what data we collect, why we collect it, how we use it, and what rights you have over it.

As an online gaming operator serving players primarily in Malaysia — including in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Sabah — pelita88 handles personal data responsibly and in compliance with applicable data protection legislation and the requirements of our international gaming licence. We do not sell personal data to third parties for marketing purposes. Full stop.

2. Data We Collect

pelita88 collects the following categories of personal data from players:

3. How We Collect Data

pelita88 collects personal data through the following means:

• Direct provision by you — during account registration, KYC submission, deposit or withdrawal requests, and communications with support;
• Automated collection — via cookies, session tracking, server logs, and analytics tools when you access and navigate the Platform;
• Third-party sources — from payment processors (including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and GrabPay) for transaction verification; from identity verification service providers for KYC purposes; and from fraud detection and anti-money laundering screening services.

4. Legal Basis for Processing

pelita88 processes personal data on the following legal bases:

• Contractual necessity — processing required to provide the services you have registered for, including account management, transaction processing, and game delivery;
• Legal obligation — processing required to comply with KYC, AML (Anti-Money Laundering), and responsible gaming obligations under our gaming licence;
• Legitimate interests — processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring where these interests are not overridden by your data protection rights;
• Consent — where you have provided explicit consent, such as for receiving promotional communications about pelita88 offers.

5. How We Use Your Data

pelita88 uses your personal data for the following purposes:

• To create and manage your pelita88 account;
• To verify your identity and age (21+ requirement) in accordance with KYC obligations;
• To process deposits and withdrawals via Malaysian payment methods;
• To detect, investigate, and prevent fraud, money laundering, and cheating;
• To monitor for responsible gaming indicators and apply account restrictions where appropriate;
• To communicate with you regarding your account, transactions, and security;
• To send promotional communications about pelita88 offers, bonuses, and new features — where you have consented or where permitted under applicable law;
• To improve the Platform's performance, usability, and game offerings;
• To comply with our legal and regulatory obligations.

6. Data Sharing & Disclosure

pelita88 does not sell your personal data. We may share personal data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors — Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, GrabPay, and other payment service providers required to process your transactions;
• KYC and AML providers — identity verification and screening services used to fulfil our compliance obligations under our gaming licence;
• Game software providers — where technically necessary for game delivery (e.g., player session data passed to live dealer studios operated by Evolution Gaming or Ezugi);
• Regulatory and law enforcement authorities — where required by law, court order, or our gaming licence conditions;
• Professional advisers — lawyers, auditors, and compliance consultants bound by confidentiality obligations.

All third-party data processors engaged by pelita88 are subject to data processing agreements that require them to handle personal data in a manner consistent with this Policy.

7. Cookies & Tracking Technologies

pelita88 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalised experience.

We use the following categories of cookies:

• Essential cookies — required for the Platform to function, including maintaining your login session and security tokens. These cannot be disabled.
• Analytics cookies — used to understand how players navigate the Platform, which pages are visited most, and where errors occur. Data collected is aggregated and anonymised.
• Preference cookies — used to remember your settings and preferences, such as language and display options.

You may manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core pelita88 gaming services.

8. Data Retention

pelita88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfaction of legal, regulatory, accounting, and reporting obligations. Specifically:

• Account data — retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• Transaction records — retained for a minimum of five (5) years from the date of the transaction;
• KYC documentation — retained for a minimum of five (5) years from account closure or the date of the last transaction, whichever is later;
• Support communications — retained for three (3) years from the date of the communication.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Data Security

pelita88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pelita88 platform;
• Encrypted storage of sensitive account credentials and financial data;
• Access controls limiting personal data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Incident response procedures for detecting and addressing data security breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, pelita88 will notify affected players and relevant authorities in accordance with applicable legal requirements.

10. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by pelita88:

• Right of access — the right to request a copy of the personal data pelita88 holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data, subject to our legal retention obligations;
• Right to restrict processing — the right to request that we limit how we use your personal data in certain circumstances;
• Right to data portability — the right to receive your personal data in a structured, commonly used format where processing is based on consent or contract;
• Right to object — the right to object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent — where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pelita88 at support@pelita88.club. We will respond within 30 days of receiving a verified request.

11. Children & Minors

pelita88 strictly prohibits the use of its Platform by individuals under 21 years of age. We do not knowingly collect personal data from minors. If we become aware that personal data has been collected from a person under the age of 21 without appropriate consent or verification, we will immediately close the account, delete the associated personal data, and reverse any transactions where possible.

If you believe a minor has registered on pelita88, please contact us immediately at support@pelita88.club.

12. International Data Transfers

As an internationally licensed operator, pelita88 may transfer personal data to countries outside Malaysia in connection with the services described in this Policy — for example, to game studio providers or cloud infrastructure operators located in other jurisdictions. Where such transfers occur, pelita88 ensures that appropriate safeguards are in place, such as data processing agreements incorporating standard contractual clauses or transfers to jurisdictions providing an adequate level of data protection.

13. Policy Updates

pelita88 may update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or Platform services. Material updates will be communicated to registered players via their registered email or mobile number, or by prominent notice on the Platform. The date at the top of this Policy reflects the most recent revision. Continued use of the Platform following the effective date of any update constitutes acceptance of the revised Policy.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or pelita88's data practices, please contact: